What’s on your mind? Do you need to bounce an idea off those who really understand your job? Are you wondering how others are navigating a challenge you’re facing? Or, did you just rock a challenge and want to share with others? This is an opportunity for all of us to chat, share and support one another.
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This roundtable discussion, a collaborative effort of NODA (Association for Orientation, Transition, and Retention in Higher Education) and NACCU, will cover the key lessons learned as we prepare to welcome students to campus.
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Are you trying to queue lines, control walk-ins, schedule appointments and manage customers while striving to maintain the health and safety of everyone? Learn what colleagues are using and how they’ve implemented different solutions. Please join in this round table discussion.
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How can our card offices maintain customer service standards while still adhering to preventative COVID practices for social distancing, masks, plastic barriers and continuous cleaning? As many of our institutions move towards re-opening our campuses, join us for an open discussion as we strategize together for solutions to various move-in day scenarios.
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Life will be different on higher education campuses going forward. While colleges and universities develop strategic reopening plans, administrators and staff must evaluate how to meet public health guidelines for all living, learning, dining, and work environments. Keeping the campus community healthy and safe will be the top priority for a new academic year.
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At the George Washington University top service priorities are Safety, Care, and Efficiency. Putting safety first, GW has made several major investments in access control over the past year. Learn how these investments have prepared our campus for changes in operations due to COVID-19.
What will your operation look like once campus opens again? How will CDC and campus guidelines impact your physical space? Will you need to require masks, gloves or other personal protective equipment? How will you queue customers? How will social distancing be enforced and by whom? Members share plans and ideas for best practices in what will be a “forward normal” in operations.
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Robots have played a critical role in food delivery at George Mason University in our current environment. These delivery robots have changed student, staff, and guest engagement in variety of ways and offer a method of food delivery with less contact.
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We can reenergize the human component of our customer interactions – even in these times of social distancing – by making emotional connections, rupturing stereotypes, delivering positive surprises and avoiding four service pitfalls.
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Is working from home everything you dreamed it would be or a straight-up nightmare? Are your days just a blur of hitting snooze, deciding which comfy pants to wear and staring out the window? Let’s talk about how to find motivation!
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